Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
Hatchaholics allows vendors to manage their own products and set their own shipping policies. Shipping times depend on the vendor’s settings and product availability. Vendors can provide estimated shipping and handling times on their product pages.
Click on the “My Account” button at the top of the homepage. Follow the prompts to set up your account and start shopping or selling.
Customers can update their shipping address directly in their account settings through the account dashboard. Changes should be made before the order is placed, or they can reach out to the vendor if the order has already been shipped.
Once the vendor ships the order, they can update the status and provide tracking information. Hatchaholics allows you to track your orders through the customer account page. You’ll receive updates based on what the vendor provides.
No, our platform does not store credit card information. Payments are processed securely through a trusted payment gateway.
Sales tax is calculated based on the laws of the shipping destination. Vendors are responsible for collecting and reporting any applicable taxes.
Shipping is limited to states within the United States of America.
Since each vendor handles their own products, items from different vendors will arrive in separate packages. If you order multiple items from the same vendor, they may be combined, depending on the type of product, weight, age, and the vendor’s shipping policy (e.g., eggs or birds).
If you need help with
Returns and Exchanges
Returns and exchanges are handled by the vendor selling the product. Please review the vendor’s specific return policy before making a purchase, or contact the vendor directly for more details.
If you received the wrong item, please contact the vendor immediately. They will guide you on the next steps.
If your order arrives damaged or live birds are deceased, please contact the vendor immediately. The vendor will assist in resolving the issue, whether through a replacement, refund, or filing a claim, depending on their policy.
Since our vendors handle the shipping and sales of hatching eggs, poor hatch rates are typically addressed by the vendor’s policy. We recommend reaching out directly to the vendor to discuss your concern. Many vendors provide guidelines for proper incubation and may assist with troubleshooting. Please note, hatch rates can vary due to factors like incubator conditions, package handling, and shipping tempatures. If the vendor offers a specific hatch rate guarantee, they will be able to provide more information.
For assistance, you can contact our support team via our email: info@hatchaholics.com. If your question relates to a specific product or order, we encourage you to contact the vendor directly for more personalized support.
If you notice an incorrect shipping address after placing an order, contact the vendor immediately to request a change. If the order hasn’t shipped yet, they may be able to update the address for you.
Once an order is submitted, changes or cancellations are handled by the vendor. Reach out to the vendor as soon as possible to see if the order can be adjusted before it ships.
Pre-order availability depends on the individual vendor’s policies. If a product is sold out, you can contact the vendor to inquire if pre-ordering is an option or when the item will be back in stock.