Effective Date: 1/1/2025
Our website address is: https://www.hatchaholics.com.
Hatchaholics (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website and services. By accessing or using Hatchaholics, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
Information We Collect
We collect the following types of information to provide and improve our services:
Information You Provide to Us
- Account Information: When you create an account as a buyer or vendor, we collect your name, email address, phone number, mailing address, and payment details.
- Vendor Listings: Vendors provide product descriptions, photos, prices, shipping policies, and other relevant product data.
- Communication: Any messages, reviews, or inquiries you submit via our platform.
Information Collected Automatically
When you visit or use our website, we collect certain data automatically:
- Device Information: IP address, browser type, operating system, and device type.
- Usage Information: Pages visited, time spent on pages, and actions taken on the site (e.g., placing orders).
- Cookies: Small files placed on your device to improve your experience. You can manage cookie preferences in your browser settings.
Payment Information
All payment transactions are processed securely through trusted third-party payment providers (e.g., Stripe, PayPal). We do not store your credit card or bank information.
How We Use Your Information
We use the information collected for the following purposes:
- Account Management: To create and manage your buyer or vendor account.
- Order Processing: To process orders, facilitate shipping, and manage transactions between buyers and vendors.
- Customer Support: To respond to inquiries, resolve disputes, and offer assistance.
- Platform Improvement: To analyze usage patterns, enhance website functionality, and develop new features.
- Marketing: To send newsletters, promotions, and updates (you can opt out at any time).
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.
How We Share Your Information
We do not sell your personal information. However, we may share your information in the following situations:
With Vendors
- Buyers’ shipping and contact details are shared with vendors to fulfill orders.
With Service Providers
We may share information with trusted third-party service providers who help us operate our platform, such as:
- Payment processors
- Shipping and delivery companies
- Analytics and marketing partners
Legal Requirements
We may disclose your information when required to do so by law or to protect our rights, users, or property.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Track website usage and performance
- Remember your preferences
- Provide a personalized shopping experience
You can manage or disable cookies in your browser settings. Note that disabling cookies may impact the functionality of our site.
Data Security
We take reasonable steps to protect your personal information, including encryption, secure servers, and limited access to sensitive data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Choices and Rights
You have the following rights regarding your personal information:
- Access and Correction: You can access or update your account information at any time.
- Opt-Out: You can opt out of receiving marketing emails by clicking “unsubscribe” in the email footer.
- Account Deletion: You can request to delete your account and associated information by contacting us.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.
Children’s Privacy
This website is not intended for use by individuals under the age of 18. By accessing or using our platform, you confirm that you are at least 18 years old. Users must be 18 years old to access or use our services. We reserve the right to suspend or terminate accounts created by individuals under the age of 18 or accounts suspected of being used by underage individuals. If you believe that a child under 18 may have provided us personal information without adequate consent, please contact us at info@hatchaholics.com.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the “Effective Date” updated. We encourage you to review this policy periodically to stay informed.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📧 Support Email: info@hatchaholics.com
📞 Support Phone Number: 207.432.9286
🌐 Website Link: Under Construction
Thank you for trusting Hatchaholics!
We are committed to safeguarding your privacy and providing a safe and trusted platform for all poultry buyers and vendors.