How Do I Get Paid?
How are payments processed?
We partner with Stripe, a trusted and widely used credit card payment processor. Stripe is known for its high level of security, giving you peace of mind knowing your payment information is always safe.
When you connect your bank account through Stripe, your financial details stay private — we never see or store your banking information.
Here’s how it works:
- When a customer makes a purchase, Stripe processes the payment.
- It automatically splits the payment between you and the marketplace (taking a small commission).
- Your earnings are then sent directly to your bank account according to the payout schedule.
Do I have to sign up for Stripe to sell?
Stripe is currently the only payment processor we use on Hatchaholics. It handles all payments securely, ensures safe transactions, and automatically pays out sellers. By using Stripe, you can focus on selling your hatching eggs, chicks, and poultry products with confidence, knowing that your transactions are protected. For more information, visit https://www.stripe.com.
Why do I have to provide my social security number when I sign up for Stripe?
Stripe is a regulated financial services company and is required by law to collect certain information to verify the identity of individuals using their platform. This helps prevent fraud, money laundering, and other illegal activities.
Hatchaholics never collects or stores your Social Security Number — it goes directly and securely to Stripe.
This process also protects our customers, you, and your business by ensuring that real, verified people are buying and selling on our marketplace.
How do I setup Stripe?
When you sign up as a vendor, you’ll receive an email with a link to our setup wizard. If you miss this step, you can also complete the setup later from your Vendor Dashboard.
Follow these steps:
Visit the Stripe Connect guide to understand the setup process.
Follow the instructions in the linking guide to connect your Hatchaholics vendor account to Stripe.
Once linked, payments from your sales are processed automatically and deposited into your Stripe-connected account on your scheduled payout plan.
Helpful Resources:
How long does it take to get paid?
Stripe offers scheduled payouts, meaning your funds are automatically transferred to your bank account on a recurring schedule rather than immediately after each sale. The schedule depends on how your Stripe account is set up and can include:
Daily: Funds are deposited into your bank account every business day.
Weekly: Funds are deposited on a set day each week.
Monthly: Funds are deposited on a set day each month.
Custom schedule: You can configure a custom payout schedule by setting your payout schedule to Manual and building a custom schedule in your Stripe integration backend. Stripe Support
The first payout usually takes a bit longer (often 7 days) while Stripe verifies your account. After that, payouts follow the schedule you’ve selected in your Stripe settings. Stripe Support
Webstore Terms and Agreements
Do Terms and Conditions protect my business?
The short answer is YES! While Hatchaholics provides its own terms and agreements, as a vendor you can expand on them to suit your store’s needs.
As a vendor selling perishables and live animals, it’s important to have clear, professional agreements with your customers to ensure smooth transactions and protect both parties. The webstore sale agreement templates below help you establish trust, outline shipping policies, handling procedures, hatching guarantees, and liability, and provide customizable legal protection for your business.
Using these templates can minimize disputes, set clear expectations, and foster positive relationships with buyers. You can also add additional store policies covering customer service, shipping times, and product details.
Explore the options below to find the template that best suits your store.
Get Accurate Shipping Costs with Live Rates
Why do I need to enter product dimensions and weight?
Hatchaholics provides live shipping rates at checkout to make shipping easy, transparent, and accurate. To ensure rates reflect the true cost, vendors should follow the “Proper Shipping Setup for Live Rates” guide, including entering precise box dimensions and weights. Correct setup helps prevent pricing errors, shipping delays, and extra fees, creating a smoother experience for both vendors and customers.
Need a shipping label provided? Let us know!
Vendor Dashboard Support
Vendor Dashboard: Buyer Product
New to our platform? The Buyer Product Enquiry feature allows you to ask questions about specific products directly from their pages, making your shopping experience seamless and informed.
Vendor Dashboard: Shipping Setup
Setting up your shipping options on the Vendor Dashboard is an essential step to ensure smooth order fulfillment. By configuring your shipping settings, you can define shipping rates, methods, and regions for your products. This helps customers know exactly how much they’ll pay for shipping and when to expect delivery.
Vendor Dashboard: Store Support Settings
Vendors can enable the store support feature to let customers easily send product-related queries or issues. This helps streamline communication and improve customer satisfaction.
Vendor Dashboard: Refund Settings
Managing refunds has never been easier! Vendors can configure refund settings for all products in their store through the Vendor Dashboard.
Vendor Dashboard: Product Q&A
The Product Q&A feature allows vendors to respond directly to customer questions about their products, fostering trust and providing clarity.