Hatchaholics allows vendors to manage their own products and set their own shipping policies. Shipping times depend on the vendor’s settings and product availability. Vendors can provide estimated shipping and handling times on their product pages.

Returns and exchanges are handled by the vendor selling the product. Please review the vendor’s specific return policy before making a purchase, or contact the vendor directly for more details.

Customers can update their shipping address directly in their account settings through the account dashboard. Changes should be made before the order is placed, or they can reach out to the vendor if the order has already been shipped.

Once the vendor ships the order, they can update the status and provide tracking information. Hatchaholics allows you to track your orders through the customer account page. You’ll receive updates based on what the vendor provides.

For assistance, you can contact our support team via our email: info@hatchaholics.com. If your question relates to a specific product or order, we encourage you to contact the vendor directly for more personalized support.

Since our vendors handle the shipping and sales of hatching eggs, poor hatch rates are typically addressed by the vendor’s policy. We recommend reaching out directly to the vendor to discuss your concern. Many vendors provide guidelines for proper incubation and may assist with troubleshooting. Please note, hatch rates can vary due to factors like incubator conditions, package handling, and shipping tempatures. If the vendor offers a specific hatch rate guarantee, they will be able to provide more information.

If your order arrives damaged or live birds are deceased, please contact the vendor immediately. The vendor will assist in resolving the issue, whether through a replacement, refund, or filing a claim, depending on their policy.

If you received the wrong item, please contact the vendor immediately. They will guide you on the next steps.